Audio Visual Service Technician

ROLES AND RESPONSIBILITIES:

· Ability to lead and communicate with internal employees and external customers independently on service calls, health checks, and preventative maintenance visits

· Ability to set up and operate A/V equipment for boardroom meetings, town halls, etc.

· Ability to perform routine maintenance of AV equipment

· Ability to quickly diagnose and resolve technical issues onsite and remotely.

· Ability to think critically and creatively to find solutions.

· Provide technical assistance to clients and event organizers

· Provide accurate and detailed reports in various ticketing systems and forms

· Analyze and interpret system drawings

· Perform hardware upgrades to all AV components

· Registration and setting changes of VTC codec endpoints (Cisco, Poly, Logitech, etc.)

· Proficient with Crestron, AMX, Extron, Shure, Biamp, and QSC hardware components

· Proficient with Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software

· Knowledge of networking fundamentals such as: TCP/IP, addressing, firewalls, routers, VLANs, and VPN.

· Configure and adjust digital signal processors (DSP) including Biamp and QSC

· Fine tune audio-video systems to ensure optimal performance

· Ability to work with a remote system programmer to load and diagnose interfaces

· Extensive background in troubleshooting complex audio, video, and network related issues

· Knowledge of Advanced signal flow for audio, video, and control

· Minor programming capabilities (Crestron/QSC/Extron) - changes and troubleshooting

· Comfortable and able to communicate with C-Level executives

· Ability to educate customers on installed equipment

· Provide any required deliverables at the end of a service call, health check, or preventative maintenance visit

SUCCESS FACTORS:

· Ability to Travel Nationwide

· A high level of customer centricity

· Strong team player with the ability to adapt to diverse team members

· Ability to perform in a fast paced/high volume environment

· Excellent verbal and written communication skills

· Exceptional Critical Thinking skills

· Detail Oriented- a high level of attention to detail is required

· A high level of time management, accountability, and prioritization skills

· Self-motivated, goal-oriented, and driven to accomplish department goals

· Ability to be organized, problem solve complex system problems, and be solution oriented

· Proficient in Microsoft Office (Word, Excel, Outlook) and ticketing systems

· Ability to balance multiple tasks with changing priorities

· Ability to work and think independently and ensuring to meet deadlines

· Understanding of network infrastructure and A/V system design

· Familiar with current version of BICSI and AVIXA best practices

WORK ENVIRONMENT:

· Must be able to work in a variety of physical positions, including climbing, sitting, standing, walking, and driving

· When working on site, could be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection and hard hats

EXPERIENCE AND EDUCATION:

· 5+ years’ experience in collaboration or Audio-Visual Integration

· High School Diploma or equivalent experience required

REQUIRED TRAINING AND CERTIFICATIONS:

· AVIXA CTS

· Dante Level II

· Biamp Tesira

· QSC Level II

· Crestron Level II

· Extron Certified AV Associate

· OSHA 10

POSSESS OR COMPLETE THE FOLLOWING CERTIFICATIONS OR TRAINING WITHIN SIX MONTHS OF EMPLOYMENT:

· AVIXA CTS-I

· Dante Level III

· Advanced Networking